Here are the answers to some of our most frequently asked questions. You can use the categories below to better filter the FAQ answers. If your question is not addressed here, please feel free to contact us.
Has the Den moved?
Yes. Our new Oakville location is 430 Speers Road. Free parking is available directly in front of AND behind our store. View map.
Where can I park?
Free parking is available directly in front of AND behind our store.
How do I book a service appointment?
You may book by phone, email, or in-person.
Please see our Registration, Payment & Cancellation Policy for details.
Online booking will be available soon.
How do I register for an event?
You may register by phone, email, or in-person.
Please see our Registration, Payment & Cancellation Policy for details.
Online registration will be available soon.
What types of merchandise do you sell?
Akasha’s Den carries a wide variety of products: healing crystals and gemstones; jewelry; spiritual statuary; essential oils, natural incense; smudging herbs and resins; aromatherapy; Himalayan salt lamps and products; Tibetan and crystal singing bowls; bells, chimes and Koshi chimes; spirit drums and native flutes and drums; beeswax and herbal candles; prayer beads and malas; Kombucha; apparel such as shawls and leisure pants; native dream catchers; oracle and tarot decks; CDs and books; tapestries, banners and wall-hangings; local art; dowsing rods and pendulums; scrying mirrors; and natural body products…and so much more.
I’d like to purchase an item you don’t carry in your store. Can you order it for me?
If the item is something our suppliers carry, we’re happy to place the order and bring it in for you.
Where do you purchase the beautiful items you have in your store?
Our merchandise comes from all over the world— Africa, Brazil, Canada, France, India, Indonesia, Mexico, Nepal, Pakistan, Peru, United States, and locally.
Are you open on weekends, holidays, and in the evening?
I don’t live near the Greater Toronto Area. Are there other Akasha Den stores in Canada?
We’re one of a kind and our only location is 430 Speers Road in Oakville, ON. However, reach is extended through our website, and our online shop is coming soon.
A Word About Choice and Allowing
In all that you experience and purchase at the Den, we strive to help people feel confident in their choices. We are here to offer guidance and instruction if requested, but we want you to select things that resonate with you when the time is right for you. We do not encourage anyone to give away their power to any fear-based myth, object, practice, or person. Rather, our intention is to inspire people to trust—and deepen—their intuition; to find balance; to learn and explore safely; and to make informed decisions that come from love. Allow into your life only that which is your highest interest; offer to others only that which is in theirs.
I was raised in the church. Does anything you sell or offer in classes go against those teachings? Are you affiliated with any religion?
We encourage following your own path and are here to support your spiritual growth in ways that resonate in the highest interest for each individual. We are not affiliated with any religion.
Which is the best crystal for me to buy?
Because we tend to be drawn to what we need at any given point in time, we like people to look at the crystals and feel which ones attract them. Remember, too, that everyone’s energy is different and changing. What is ideal for one person may not be ideal for you, and the crystals that draw you at one point, may be different at another point in time.
If you’d like to learn more about crystals and their properties, try looking online for websites, such as Healing Crystals for You.
How do the healing properties of crystals work?
Crystals have been used for healing throughout time. Working through vibration and resonance, they are said to help realign subtle energies, creating ease and flow on many levels: physical, emotional, mental, and spiritual.
What is smudging?
Smudging is a respectful ceremonial cleansing of a person, environment, or object of any unintended energy. It is also used to bless and energize. Smudging is a common practice in many traditions, often used to open a celebration or ceremony, preparing for what is to come.
What smudging materials do you carry?
We carry a variety of materials for smudging: herbs such as sage, lavender, cedar, and juniper; natural incense; Palo Santo and cedar woods; sweet grass; mugwort, and pure resins. We also carry a liquid smudge called Pax Protection. Smudging tools include Abalone shells; smudge feathers; incense holders; resin burners…and more.
How do I smudge?
Perhaps one of the more well known ways to smudge is to place the smudging materials in a small vessel, like a bowl or seashell, to help catch the ashes. Once ignited, blow out any flame, so you’re left with only a column of smoke. Then waft the smoke with a feather or your hand, so it is easily and gently dispersed. There really isn’t an incorrect way to smudge. What’s most important is the intention you hold while smudging, and that you follow your own personal guidance in how and where to guide the smoke. There are many websites that illustrate different techniques, or feel free to ask one of our staff.
How do I select the singing bowl that’s right for me?
We ask our clients for a price range, and we bring out those bowls to play. If you’ve never worked with singing bowls, we will teach you. When you hold the bowl and it begins to sing, its sound and vibration run through you emotionally, physically, mentally, and spiritually. Your breath and heart will open. The ‘right’ bowl for you is the one with which you resonate, and when you do, there’s usually a recognition that shows in your eyes. We recommend you take your time. If you don’t resonate with one now, we’re happy to call you when more singing bowls arrive at the Den.
What are oracle cards used for, and do you carry them?
Oracle cards are part of the ancient tradition of divination. People tend to consult the cards when seeking insight about their lives—relationships, purpose, spiritual path, career, etc.
Responses from the cards can be literal and metaphorical, and messages are always in the reader’s highest interest at the time of the reading. Pictures and messages on the cards help guide people to greater understanding of their own inner knowledge, coupled with greater access to universal knowledge or Spirit.
We carry a wide variety of Oracle, Angel, and Tarot cards, and we are always bringing in new decks. We have many demo decks you can sample before making your choice.
What is the difference between oracle, angel, and tarot cards?
Their purpose is essentially the same: they’re helpful for anyone seeking answers and meaning. Perhaps the most obvious way in which they differ is that tarot follows a structure of traditional suits called major and minor arcana and the deck usually consists of 78 cards. Oracle cards have pictures—often accompanied by written messages that elaborate on the card’s meaning—and interpretation guides. Angel cards, a type of oracle card, often contain written messages related to the qualities of the angel depicted in the artwork. Neither oracle nor angel cards is bound by any specific structure or number of cards per deck.
What types of gifts would you recommend for boys and men?
Gift selection is as unique as the individual, and our merchandise is not particularly gender-oriented. However, helping us understand the recipient’s likes and interests will assist us in determining whether the gift comes from our merchandise selection, services, or events. Many of our things are also appropriate for children. If you’re still uncertain, why not purchase a gift certificate so they can choose?
What forms of payment do you accept?
We accept cash, Master Card, VISA, and debit. Sorry, no cheques.
If you’d like to pay using an Akasha’s Den gift certificate, please visit us in-store so we can process your transaction. Our gift certificates never expire and may be used towards merchandise, event registrations, or service appointments.
Exchanges, Returns & Refunds
In honouring the sacredness of our merchandise, these are our policies:
We allow 14 days for exchanges and returns. The product and original packaging, if applicable, must be in the same state they were in when purchased.
No returns without your receipt.
No returns on:
- Opened packaging on such items as body products, essential oils, perfumes, incense, oracle, angel and tarot decks, CDs, edible products, and sound healing tools
- Used apparel
- Special or custom orders
- Sale, clearance and as-is items
- Crystals, gemstones, earrings, flutes.
Akasha’s Den is not responsible for damage due to improper use.
I’ve registered, but now cannot attend. Can I get a refund?
We appreciate that plans can change. Please see our Registration, Payment & Cancellation Policy for details.
Does Akasha’s Den support any community initiatives?
For various healing circles and special events, we charge by donation. All proceeds go to our selected community charities. Charities we currently support include the Oakville & Milton Humane Society, The Dog Rescuers, and the Lighthouse Peer Support for Program for Grieving Children, Youth, and Their Families.
What is ‘Log In | Create User Profile’ at the top right corner of your website?
If you wish to create a User Profile that holds your online purchase history, click on Create User Profile and you will be guided through the steps. On subsequent visits to our site, you have the option to log in before booking or registering, although this is not required.
Please note: online registration and booking are not yet in place, but are coming soon. However, you can create your User Profile now.
We welcome resumés from like-hearted individuals who wish to work at the Den. We keep resumés on file and will contact you if openings become available for which we feel you are suited.